Goods are shipped within 1 – 2 business days from our Gold Coast warehouse after an order has been received.

Delivery times will vary depending on the distance from the shipping origin.  Deliveries to most destinations are usually 1– 6 business days after dispatch, deliveries to WA, NT and some remote regional areas may take up to 10 business days.

We offer a flat rate shipping cost of $9.95 and orders over $150 will be shipped freight free.


Order discrepancies or defective goods must be notified SAME DAY of receipt of goods by phone or email

Goods returned after 14 days of date of invoice will not be accepted.

Returns authorised by Pacific Nail & Beauty must be in original condition and accompanied with a photocopy of the original invoice.

Credit or replacement of returned goods will only be made after receipt and inspection of the returned goods by Pacific Nail & Beauty.

The freight cost of returned goods must be paid by the customer.

Claims under warranty require a copy of the original invoice as proof of purchase date.